I Never Make Mistakes

I had the privelege of taking the car into be serviced today.

I'm very proud of us--we've been very responsible with this car. Normally we just pay the loan on time and ignore everything else about a vehicle. Ok, so that's what I do--Hubby pays attention to the oil changes and when I gripe about a noise/tug on the wheel/etc., Hubby will figure something out. I was trained at a young age to take care of vehicles--most of my memories of hanging out with my dad involve learning about carburetors and changing brakes. My earlier cars gave us chances to bond over replacing numerous starters and just about everything under the hood of an '85 Pontiac Sunbird (that's right, a sunbird--I was cool with the grandma car until it just stopped running). I have no idea why I'm so lax about it now.

So with this car, (which has all the bells and whistles possible on it except for satellite radio--we chose the other option that I can't remember now and you couldn't have both--and the DVD player--again, can't have sunroof and DVD player--because Hubby is instant-gratification-man and because I'm the type that has to prove a point) we've really strove to make all the appointments and all the deadlines. We're actually 1500 miles ahead on our services because we don't even drive it as hard as the other cars we've owned have been driven (case in point--Hubby's PODD--that's doggie doo--that has well over 130K miles on it and we've owned that for 6 years and put all but 35K on it ourselves).

The bigger point of this long story is that I hate taking the car to get it serviced, because I hate the dealership. I will never, ever, EVER purchase a vehicle from anything that has to do with the Lithia dealerships. The way we got the car was absurd. We went to the dealership and meandered the parking lot for 45 minutes without any car salesperson coming near us. In July. How is it that NO car salespeople wanted to help us? I was in shorts and grubby sneakers, Hubby in shorts and a grungy shirt, so we assume that the evil car people thought we were a)too young to afford a new car and/or b) too poor to talk to. Never mind that we had studied up on Jeeps and checked out safety ratings and prices and packages and were therefore not only willing to walk onto the lot and purchase a Jeep then and there, but fully aware of the costs and able to purchase one. After being ignored, we left and went down the road to another dealership, deciding to check out other cars. We explained our terrible experience to a nice salesman (that followed us to the parking space and greeted us enthusiastically despite our appearances), who said that he used to work for Lithia and HE called over to the first dealership and told them that two nice people had left and that they had almost lost a sale but that he was giving up his potential commission and sending us back. Wouldn't you know it--upon our return to the first dealership, they were magically willing to help us! Who begs a dealership to sell a ridiculously priced vehicle to them? Us. I had to buy the car to prove to these people that we could so afford it and Hubby had to buy the car because it is a sweet ride and has a lot of bells and whistles and things I don't know how to work now 2 years later.

As we were learning the "benefits" of financing the Jeep with Chrysler/Dodge, the finance man had the nerve to complain about it being after his normal hours and that's why he was in a hurry to get through the paperwork. That made me determined to make him stay longer. Hubby told him it was his own dealership's fault, and we asked a million questions about purchasing some terribly expensive additional warranty. The finance man told us it covered things like towing, rental cars when the Jeep was being serviced, the majority of the parts that aren't covered after the original warranty, and a zillion other things I can't remember. Turns out none of that is true. On average, the Jeep spends about 3-6 hours being maintenanced whenever I take it down (I usually have the big months, Hubby gets the oil change only months). However, there's no rental car offered. Never mind that we drive an hour to get it serviced, or that in order for me to do anything else during this time, a friend or Hubby has to drive that hour as well and then cart my happy rear end around Santa Fe. All that the additional several thousand dollar warranty is good for is lifetime oil changes. Guess while I was trying to make him stay longer to piss him off, the finance man was figuring out how to screw me royally.

Then there's the fact that a part was recalled on the Jeep. Nobody mentioned this to us--we had to take the Jeep in 3 times before they heard the noise and agreed something was wrong, and then when they agreed, they announced that the part had been recalled anyway, so they were replacing all the parts. Of course, we scheduled a separate appointment for that--an appointment that would last 2-3 hours according to the maintenance manager. After 4 hours, the manager confessed to me that they didn't order enough parts for all the tires (everyone knows that a car only drives on 3 wheels, right?) and I would have to come back again. So I made yet another trip down where I sat for 5 hours. And the noise is still in the back of the Jeep, like it was last January when we began this quest for finding the noise.

So as I pull in today, and I give my last name, the manager says, "Oh, _____(insert Hubby's name here)." Of course Hubby has chewed them out several times in the past, and I sent scathing remarks back on a recent survey about the dealership. Manager tells me it'll be another 2-3 hour appointment--which Hubby failed to tell me, but my past experience has taught me to bring a book. I bet it really should have only taken 15 minutes, but again, Lithia is out to screw me.

Why do we still go there? It ain't the service--see all of the above paragraphs. It ain't the coffee--they don't even offer free coffee (but if we'd bought at the dealership next door, we'd get coffee and doughnuts--that's what my parents get). It ain't the other clientele--although the scruffy toothless man and his friend the volunteer fireman in an even more podunk town that hit on me in the waiting room did soften me up...it's been a long time since anyone tried to flirt with me. We're afraid of voiding the several thousand dollar warranty that nobody knows what it's good for other than lifetime oil changes.

That, and I don't really want to look like we made a mistake, because I never make mistakes :)